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Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Introduction​

Lineserve ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure and messaging services.

2. Information We Collect​

2.1 Personal Information​

We collect information you provide directly:

  • Account Information: Name, email, phone number, address
  • Billing Information: Payment details, billing address, tax information
  • Identity Verification: Government ID, business registration documents
  • Communication: Support tickets, emails, chat messages

2.2 Technical Information​

We automatically collect technical data:

  • Usage Data: Service usage, API calls, resource consumption
  • Log Data: IP addresses, browser type, access times, pages viewed
  • Device Information: Operating system, device type, unique identifiers
  • Performance Data: Response times, error rates, system metrics

2.3 Content Data​

Data you store or transmit through our services:

  • Files and Documents: Content uploaded to storage services
  • Database Content: Data stored in managed databases
  • Messages: SMS content and metadata
  • Application Data: Data processed by your applications

3. How We Use Your Information​

3.1 Service Provision​

  • Provide and maintain our services
  • Process transactions and billing
  • Authenticate users and prevent fraud
  • Provide customer support

3.2 Service Improvement​

  • Monitor and analyze usage patterns
  • Improve service performance and reliability
  • Develop new features and services
  • Conduct research and analytics

3.3 Communication​

  • Send service-related notifications
  • Provide technical support
  • Share important updates and changes
  • Marketing communications (with consent)
  • Comply with legal obligations
  • Respond to legal requests
  • Protect our rights and property
  • Ensure platform security

4. Information Sharing​

4.1 We Do Not Sell Personal Information​

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers​

We may share information with trusted service providers:

  • Payment Processors: For billing and payment processing
  • Cloud Infrastructure: For service hosting and delivery
  • Analytics Providers: For usage analysis and improvement
  • Support Tools: For customer service delivery

We may disclose information when required by law:

  • Court orders and legal processes
  • Government investigations
  • National security requirements
  • Protection of rights and safety

4.4 Business Transfers​

Information may be transferred in connection with:

  • Mergers or acquisitions
  • Asset sales
  • Corporate restructuring
  • Bankruptcy proceedings

5. Data Security​

5.1 Security Measures​

We implement comprehensive security measures:

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Role-based access and authentication
  • Network Security: Firewalls and intrusion detection
  • Regular Audits: Security assessments and penetration testing

5.2 Data Centers​

Our data centers feature:

  • Physical security controls
  • Environmental monitoring
  • Redundant power and cooling
  • 24/7 security monitoring

5.3 Employee Access​

  • Background checks for all employees
  • Security training and awareness
  • Principle of least privilege
  • Regular access reviews

6. Data Retention​

6.1 Retention Periods​

  • Account Data: Retained while account is active
  • Billing Records: 7 years for tax and legal compliance
  • Log Data: 90 days for security and troubleshooting
  • Content Data: Retained per your instructions

6.2 Data Deletion​

  • You can delete your data at any time
  • Account closure triggers data deletion process
  • Some data may be retained for legal compliance
  • Backup data is deleted according to retention schedules

7. Your Rights​

7.1 Access and Control​

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Export your data

7.2 Communication Preferences​

You can:

  • Opt out of marketing communications
  • Choose notification preferences
  • Update contact information
  • Manage consent settings

7.3 Data Portability​

  • Export your data in standard formats
  • Transfer data to other services
  • Receive copies of your information
  • Use APIs for data access

8. International Data Transfers​

8.1 Cross-Border Transfers​

  • Data may be transferred across borders for service delivery
  • We ensure adequate protection for international transfers
  • Standard contractual clauses are used where required
  • Local data residency options are available

8.2 Regional Compliance​

We comply with regional privacy laws:

  • GDPR (European Union)
  • CCPA (California)
  • POPIA (South Africa)
  • Local African data protection laws

9. Cookies and Tracking​

We use cookies for:

  • Authentication and security
  • Preference storage
  • Analytics and performance monitoring
  • Service functionality
  • Essential Cookies: Required for service operation
  • Analytics Cookies: For usage analysis
  • Preference Cookies: To remember your settings
  • Marketing Cookies: For relevant advertising (with consent)

You can:

  • Manage cookie preferences in your browser
  • Opt out of non-essential cookies
  • Delete existing cookies
  • Block future cookies

10. Children's Privacy​

  • Our services are not intended for children under 13
  • We do not knowingly collect information from children
  • Parents can contact us to delete children's information
  • Age verification may be required for certain services

11. Third-Party Services​

11.1 Integrations​

Our platform may integrate with third-party services:

  • Payment processors
  • Analytics providers
  • Communication tools
  • Development platforms

11.2 Third-Party Policies​

  • Third parties have their own privacy policies
  • We are not responsible for third-party practices
  • Review third-party policies before using integrations
  • You control which integrations to enable

12. Data Breach Notification​

12.1 Incident Response​

In case of a data breach:

  • We will investigate immediately
  • Affected users will be notified promptly
  • Regulatory authorities will be informed as required
  • Remediation steps will be taken

12.2 Notification Timeline​

  • Internal detection within 24 hours
  • User notification within 72 hours
  • Regulatory notification as required by law
  • Public disclosure if legally required

13. Privacy by Design​

13.1 Built-in Privacy​

  • Privacy considerations in system design
  • Data minimization principles
  • Purpose limitation
  • Transparency and accountability

13.2 Regular Reviews​

  • Annual privacy policy reviews
  • Regular privacy impact assessments
  • Ongoing compliance monitoring
  • Continuous improvement processes

14. Contact Information​

14.1 Privacy Officer​

For privacy-related questions: Email: privacy@lineserve.com
Address: Lineserve Ltd, Privacy Officer, Nairobi, Kenya

14.2 Data Protection Authorities​

You may also contact relevant data protection authorities:

  • Kenya: Office of the Data Protection Commissioner
  • EU: Your local data protection authority
  • South Africa: Information Regulator

15. Updates to This Policy​

15.1 Policy Changes​

  • We may update this policy periodically
  • Material changes will be announced in advance
  • Continued use constitutes acceptance
  • Previous versions are archived

15.2 Notification Methods​

  • Email notification to registered users
  • Website banner announcements
  • In-app notifications
  • Blog posts for major changes

16. Specific Service Privacy​

16.1 VPS and Compute Services​

  • We do not access your server content
  • System logs may contain metadata
  • Performance monitoring is anonymized
  • You control all data on your servers

16.2 Messaging Services​

  • Message content is encrypted
  • Delivery logs contain metadata only
  • Opt-out lists are maintained
  • Compliance with telecommunications regulations

16.3 Storage Services​

  • Files are encrypted at rest
  • Access logs are maintained for security
  • You control file sharing and permissions
  • Backup and versioning options available

Under GDPR, we process data based on:

  • Contract: To provide services you've requested
  • Legitimate Interest: For service improvement and security
  • Consent: For marketing and optional features
  • Legal Obligation: For compliance requirements

18. Data Minimization​

We practice data minimization by:

  • Collecting only necessary information
  • Using data only for stated purposes
  • Regularly reviewing data retention
  • Deleting unnecessary data

19. Automated Decision Making​

  • We may use automated systems for fraud detection
  • No significant decisions are made solely by automated means
  • You can request human review of automated decisions
  • Profiling is limited to service improvement

20. Compliance Certifications​

We maintain the following privacy certifications:

  • ISO 27001 (Information Security Management)
  • SOC 2 Type II (Security and Availability)
  • Privacy Shield (where applicable)
  • Local certification requirements

Last Updated: January 1, 2024

This Privacy Policy is effective as of the date above. We encourage you to review this policy periodically for any updates.