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Currency Support

Lineserve supports multiple currencies to serve our global customer base with local pricing and payment options.

Supported Currencies​

Primary Currencies​

  • USD 🇺🇸 - US Dollar (Global default)
  • KES 🇰🇪 - Kenyan Shilling
  • ZAR 🇿🇦 - South African Rand
  • NGN 🇳🇬 - Nigerian Naira

Additional Currencies​

  • GHS 🇬🇭 - Ghanaian Cedi
  • TZS 🇹🇿 - Tanzanian Shilling
  • UGX 🇺🇬 - Ugandan Shilling
  • EUR 🇪🇺 - Euro (Coming Soon)

Regional Pricing​

Local Market Pricing​

We offer competitive pricing tailored to each market:

ServiceUSDKESZARNGN
Starter VPS$5/moKES 750/moR85/mo₦3,500/mo
Professional VPS$20/moKES 3,000/moR340/mo₦14,000/mo
SMS (per message)$0.05KES 7.5R0.85₦35
Database Starter$10/moKES 1,500/moR170/mo₦7,000/mo

Pricing Benefits​

  • Local Purchasing Power: Prices adjusted for local markets
  • No Currency Conversion Fees: Pay in your local currency
  • Transparent Pricing: All prices displayed in your currency
  • Regional Promotions: Special offers for specific markets

Currency Selection​

Account Currency​

Choose your primary account currency during signup:

  1. Automatic Detection: Based on your location
  2. Manual Selection: Choose your preferred currency
  3. One-time Setting: Cannot be changed after account creation
  4. All Services: Applies to all Lineserve services

Multi-Currency Wallets​

Each supported currency has its own wallet:

  • Separate Balances: Independent wallet for each currency
  • Direct Payments: Pay directly in the service currency
  • No Conversion: Avoid currency conversion fees
  • Local Payment Methods: Use local payment options

Exchange Rates​

Rate Updates​

  • Daily Updates: Exchange rates updated every 24 hours
  • Market Rates: Based on international exchange rates
  • Transparent Rates: Current rates displayed in console
  • Historical Data: Track rate changes over time

Rate Sources​

We use multiple sources for accurate rates:

  • Central Bank Rates: Official government rates
  • Commercial Bank Rates: Major bank exchange rates
  • International Markets: Global forex markets
  • Weighted Average: Composite rate from multiple sources

Payment Methods by Currency​

USD - US Dollar​

  • Credit/Debit Cards: Visa, Mastercard, Amex
  • Bank Transfer: ACH, Wire transfers
  • PayPal: Available for US customers
  • Cryptocurrency: Bitcoin, Ethereum (coming soon)

KES - Kenyan Shilling​

  • M-Pesa: Mobile money payments
  • Airtel Money: Mobile money alternative
  • Bank Transfer: Local bank transfers
  • Credit/Debit Cards: International cards accepted

ZAR - South African Rand​

  • EFT: Electronic funds transfer
  • Credit/Debit Cards: Local and international cards
  • Bank Transfer: Major South African banks
  • Instant EFT: Real-time bank transfers

NGN - Nigerian Naira​

  • Bank Transfer: Local Nigerian banks
  • Credit/Debit Cards: Naira and international cards
  • USSD: Mobile banking codes
  • Bank Branches: Cash deposits at partner banks

Tax Implications​

Local Tax Rates​

Taxes calculated based on your account currency:

CurrencyTax RateTax Name
KES16%VAT
ZAR15%VAT
NGN7.5%VAT
GHS12.5%VAT
USDVariesState/Local taxes

Tax Compliance​

  • Automatic Calculation: Taxes calculated automatically
  • Invoice Details: Tax breakdown on all invoices
  • Tax Registration: We handle tax registration where required
  • Compliance Reporting: Regular tax authority reporting

Currency Conversion​

When Conversion Occurs​

Currency conversion may happen in these scenarios:

  • Cross-Region Services: Using services in different regions
  • Partner Services: Third-party integrations
  • Refunds: Refunds processed in original currency
  • Credits: Promotional credits in USD converted to local currency

Conversion Rates​

  • Real-time Rates: Current market rates applied
  • No Hidden Fees: Transparent conversion costs
  • Rate Lock: Rates locked at transaction time
  • Conversion History: Track all conversions in account

Managing Multiple Currencies​

Wallet Management​

If you have multiple currency wallets:

  • Primary Currency: Set your main operating currency
  • Auto-conversion: Optional automatic currency conversion
  • Manual Transfers: Transfer between currency wallets
  • Consolidated Billing: Single invoice with all currencies

API Integration​

# Get wallet balances for all currencies
curl -H "Authorization: Bearer YOUR_API_KEY" \
  https://api.lineserve.com/v1/account/wallets

# Get current exchange rates
curl -H "Authorization: Bearer YOUR_API_KEY" \
  https://api.lineserve.com/v1/account/exchange-rates

# Convert between currencies
curl -X POST -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"from": "USD", "to": "KES", "amount": 100}' \
  https://api.lineserve.com/v1/account/convert

Regional Considerations​

Kenya (KES)​

  • M-Pesa Integration: Seamless mobile money payments
  • Local Banking: Support for major Kenyan banks
  • Regulatory Compliance: CBK and CCK compliant
  • Local Support: Nairobi-based support team

South Africa (ZAR)​

  • Banking Integration: Major SA banks supported
  • POPIA Compliance: Data protection compliance
  • Local Presence: Cape Town data center
  • Rand Pricing: Competitive local pricing

Nigeria (NGN)​

  • Banking Partners: Partnerships with major banks
  • CBN Compliance: Central Bank of Nigeria regulations
  • Local Infrastructure: Lagos presence
  • Naira Optimization: Pricing optimized for Nigerian market

Currency Migration​

Changing Currency Preferences​

While account currency cannot be changed, you can:

  • Create New Account: With preferred currency
  • Data Migration: We can help migrate your data
  • Service Transfer: Transfer services to new account
  • Billing Consolidation: Combine billing if needed

Migration Process​

  1. Contact Support: Reach out to our team
  2. Assessment: Review current usage and billing
  3. Migration Plan: Create detailed migration plan
  4. Data Transfer: Migrate configurations and data
  5. Service Cutover: Switch to new currency account

Troubleshooting​

Common Issues​

Payment Failures​

  • Currency Mismatch: Ensure payment method matches account currency
  • Bank Restrictions: Some banks block international transactions
  • Insufficient Funds: Check account balance in correct currency
  • Payment Method: Verify payment method supports your currency

Billing Questions​

  • Exchange Rate Queries: Check current rates in console
  • Tax Calculations: Review tax breakdown on invoices
  • Currency Conversion: Track conversions in billing history
  • Refund Currency: Refunds processed in original payment currency

Getting Help​

  • Currency Support: currency@lineserve.com
  • Local Support Numbers:
    • Kenya: +254 700 123 456
    • South Africa: +27 21 123 4567
    • Nigeria: +234 1 234 5678
  • Live Chat: Available in local languages
  • Documentation: Currency-specific guides

Future Enhancements​

Planned Features​

  • More Currencies: Expanding to additional African currencies
  • Cryptocurrency: Bitcoin and stablecoin support
  • Smart Conversion: AI-powered optimal conversion timing
  • Hedging Options: Currency risk management tools

Regional Expansion​

  • East Africa: Ethiopian Birr (ETB), Rwandan Franc (RWF)
  • West Africa: CFA Franc (XOF), Sierra Leonean Leone (SLL)
  • Central Africa: Central African CFA Franc (XAF)
  • Southern Africa: Botswana Pula (BWP), Namibian Dollar (NAD)

Next Steps​