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Data Protection

Learn how Lineserve protects your data and best practices for securing your messaging content.

Data Security Infrastructure​

Lineserve implements robust security measures throughout our infrastructure:

Physical Security​

  • Tier-4 data centers with 24/7 security personnel
  • Biometric access controls
  • Environmental monitoring and protection
  • Redundant power and cooling systems

Network Security​

  • Enterprise-grade firewalls and intrusion detection
  • DDoS protection
  • Regular vulnerability scanning
  • Network segmentation

Data Encryption​

  • Data encrypted in transit (TLS 1.2+)
  • Data encrypted at rest (AES-256)
  • Secure key management
  • Regular encryption protocol reviews
tip

We recommend using TLS 1.3 when integrating with our APIs for enhanced security.

Data Processing Lifecycle​

Collection​

  • Only required data is collected
  • Clear documentation of data processed
  • Lawful basis for all data processing

Storage​

  • Geo-redundant storage for high availability
  • Automatic data backups
  • Configurable retention periods
  • Data minimization principles

Processing​

  • Access controls based on least privilege
  • Processing audit logs
  • Automated anomaly detection
  • Segregation of duties

Deletion​

  • Secure data deletion processes
  • Data removal verification
  • End-of-life data management
  • Automated retention enforcement

Personal Data Protection​

Lineserve helps you protect personal data in messages:

Message Content​

  • Data masking options for sensitive information
  • Template-based messaging to reduce manual data handling
  • Content filtering for security threats

Recipient Data​

  • Secure contact storage
  • Opt-out management
  • Contact list segmentation
  • Consent tracking
caution

When handling personal data, ensure your use complies with relevant data protection regulations like GDPR, CCPA, or POPIA.

Data Subject Rights​

Our platform helps you honor data subject rights:

  • Right to access: Export contact and messaging data
  • Right to be forgotten: Delete contact information
  • Right to rectification: Update incorrect data
  • Data portability: Export data in standard formats

Data Breach Response​

In the unlikely event of a data breach:

  1. We will notify affected customers within 72 hours
  2. We will provide details about the nature of the breach
  3. We will outline steps taken to mitigate the impact
  4. We will work with you to address any customer concerns

Enterprise Data Protection Features​

Enterprise customers have access to:

  • Custom data retention policies
  • Advanced audit logging
  • Data residency options
  • Dedicated security reviews

To learn more about enterprise security features, contact your account manager or email enterprise@lineserve.com.