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Compliance

Learn about Lineserve's regulatory compliance and how to ensure your messaging activities remain compliant.

Regulatory Framework​

Lineserve maintains compliance with several international standards and regulations:

Data Protection​

  • GDPR: Full compliance with the European Union's General Data Protection Regulation
  • CCPA: Adherence to the California Consumer Privacy Act requirements
  • POPIA: Compliance with South Africa's Protection of Personal Information Act
  • DPA: Compliance with Kenya's Data Protection Act

Telecommunications​

  • TRAI: Adherence to Telecom Regulatory Authority of India guidelines
  • MNO Policies: Compliance with Mobile Network Operator policies
  • Local Telecom Regulations: Adherence to country-specific telecommunications laws
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Our compliance team actively monitors regulatory changes across major markets to ensure continuous compliance.

Compliance Features​

Lineserve provides several features to help you maintain regulatory compliance:

  • Opt-in and opt-out tracking
  • Consent timestamp recording
  • Double opt-in workflows
  • Automated opt-out processing

Data Privacy​

  • Data retention controls
  • Data anonymization options
  • Data export functionality
  • Right to be forgotten implementation

Audit Capabilities​

  • Comprehensive activity logs
  • User action tracking
  • API usage reporting
  • Message delivery audit trails

Compliance Certifications​

Lineserve maintains the following certifications:

  • ISO 27001: Information Security Management
  • SOC 2 Type II: Service Organization Control
  • PCI DSS: Payment Card Industry Data Security Standard
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While we maintain these certifications, your implementation must also follow compliant practices for end-to-end compliance.

Messaging Compliance​

SMS Compliance​

  • Adherence to anti-spam regulations
  • Support for required opt-out keywords
  • Sender ID registration where required
  • Message content filtering for prohibited content

WhatsApp Compliance​

  • Official WhatsApp Business API compliance
  • Message template approval process
  • 24-hour messaging window enforcement
  • Quality rating monitoring

Compliance Documentation​

Enterprise customers can request the following compliance documentation:

  • Data Processing Agreements (DPAs)
  • Service Level Agreements (SLAs)
  • Penetration testing reports (summary)
  • Compliance certification copies

To request these documents, contact your account manager or email compliance@lineserve.com.

Stay Compliant​

To ensure your messaging activities remain compliant:

  1. Regularly review and update your privacy policies
  2. Maintain clear records of user consent
  3. Honor opt-out requests promptly
  4. Follow country-specific messaging regulations
  5. Keep your contact lists clean and up-to-date
  6. Implement appropriate data security measures
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Enterprise customers can schedule a compliance review session with our experts to identify potential compliance gaps.