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Security Best Practices

Learn how to maximize security when using Lineserve's messaging services.

API Key Security​

Your API keys provide direct access to your Lineserve account. Follow these best practices to keep them secure:

  • Never share API keys in public repositories or client-side code
  • Use different API keys for different environments (development, staging, production)
  • Implement IP restrictions to limit where your API keys can be used from
  • Rotate API keys regularly, especially after team member departures
  • Use the minimum scope necessary for each API key
  • Monitor API key usage for unusual activity
tip

Store API keys in environment variables or a secure secrets management system, never in your codebase.

Authentication & Access Control​

  • Enforce strong passwords for all account users
  • Require two-factor authentication (2FA) for all administrative access
  • Review user access regularly and remove unnecessary permissions
  • Implement the principle of least privilege when assigning roles
  • Set up login alerts for administrator accounts

Data Protection​

  • Encrypt message content when handling sensitive information
  • Implement secure coding practices when developing with our APIs
  • Set appropriate message retention periods based on your data policies
  • Regularly review stored data and delete unnecessary information
  • Implement secure development practices when building message handling systems
caution

Remember that you are responsible for compliance with data protection regulations (like GDPR) when collecting and processing user data.

Network Security​

  • Use HTTPS/TLS for all API communications (this is enforced by our platform)
  • Configure webhook endpoints with proper TLS (HTTPS only)
  • Validate webhook signatures to ensure authenticity
  • Set up IP restrictions for administrative dashboard access

Security Monitoring & Incident Response​

  • Monitor account activity logs for suspicious behavior
  • Set up alerts for unusual messaging patterns or API usage
  • Develop an incident response plan for potential security breaches
  • Test your response procedures regularly

Keeping Up-to-Date​

  • Subscribe to our security notifications in your dashboard preferences
  • Follow our blog for security best practices and updates
  • Update your client libraries to their latest versions
  • Conduct regular security reviews of your messaging implementation
tip

Enterprise customers can request a detailed security audit of their account configuration and receive customized recommendations.

Reporting Security Issues​

If you discover a security vulnerability, please report it responsibly:

  • Email: security@lineserve.com
  • Do not disclose the issue publicly until we've had a chance to address it
  • Include detailed information to help us reproduce the issue